A structured team coaching process and programme of activities based on the Hawkins model.
Overview
For a team to function effectively it has to collectively address a number of key dynamics and factors. Failure to do so will result in performance being sub-optimised either due to dysfunctions within the team or in relation to the team’s interface with key stakeholders.
‘Team building’ events are rarely sufficient to enable this, and as such we recommend a Team Coaching process to deliver improved performance and recognition within the business. The overall Team Coaching process is designed to both engage key stakeholders and enable team members to address each of the following elements (Hawkins’ 5 C’s).
Commissioning; ensuring there are defined success criteria by which team performance will be assessed that are shared and agreed within the business/amongst key stakeholders for both activity outputs and in the way the team engages with those outside the team
Clarifying; determining the Purpose and outcomes for which members will be collectively responsible, the Team Vision of Success and agreeing norms and standards of performance both within the team and when representing the team with others
Co-creating; challenging the Team to continuously assess and develop its performance, surfacing and addressing limiting processes and behaviours
Connecting; engaging with key stakeholders; communicating what the team is doing and partnering with others to ensure the Team is supported in delivering its key goals
Core Learning – Bringing it all Together; that the team assesses how it is functioning and identifies areas for improvement and actions in enabling that
To address the 5 C’s and identified issues we undertake a blended approach of interview, fact finding, and assessment coupled with real-time team workshops and coaching.
The following overview outlines typical recommended phases of activity and targeted outputs
Programme Outline – Phases & Activities
Phase 1; ‘Data, Diagnosis, Design’
- Short duration 1:1 interviews with key stakeholders and team members concerning current team performance covering :
- Targeted performance improvements
- Perceived barriers/constraints to targeted performance
- Key relationships within and external to the team
- Consolidation of themes arising; feedback to project sponsor(s); initial team workshop design and ‘sign-off’
Phase 2; Team Workshops 1 & 2
- Sharing of feedback/themes from investigation and diagnosis activities
- Development of and commitment to Team Purpose, Vision, and Norms and Standards of operation
- Exploration of options to address identified issues pertaining to the 5 C’s framework
- Commitment to priority actions
- Review and consolidation of outputs
- Development of team member inter-personal and team-working skills utilising appropriate frameworks and questionnaire models
Phase 3; Team Coaching & Sustaining Performance Gains
- Structured review of progress versus identified actions:
- With key stakeholders/project sponsor
- With team members
- Sharing of findings with full Team and coached action planning
- Capture and consolidation of performance gains
- Actions to address continuing targeted improvements
- Managed transfer of review process with key stakeholders to assigned team members
- On-going Team Coaching reviews to provide necessary support if/as required
